Frequently Asked Questions

Last Updated: April 5, 2025

1. What is AIZEN LLC?

AIZEN LLC is the parent company of a diverse range of brands offering products across various industries. We focus on providing high-quality products with excellent customer service, creating a seamless shopping experience for all of our customers.

2. How do I contact AIZEN LLC?

You can reach out to us through our Contact page, where you'll find our customer support details, or you can email us directly at aizenllc@outlook.com for any inquiries or assistance.

3. Where are AIZEN LLC's products available?

Our products are available for purchase online through individual brand websites. Visit our "Our Brands" page to select a brand and access their respective product offerings.

4. How do I place an order on AIZEN LLC's website?

To place an order, please visit our "Our Brands" page, where you can explore the various brands we offer. Once you select a brand, you will be directed to that brand’s individual webpage to browse and purchase products directly. Simply add the items to your cart and proceed to checkout on the respective brand's site.

5. Do you ship internationally?

Yes, AIZEN LLC and our brands offer international shipping. Shipping availability and fees may vary depending on the brand and the destination country. Please refer to the shipping policies on the specific brand’s website for further details.

6. What payment methods do you accept?

We accept a wide range of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways, depending on the brand’s platform.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number from the specific brand's website. You can track the status of your order by using the provided tracking link.

8. Can I cancel my order?

Orders can only be canceled before they are processed for shipping. Once an order is shipped, it cannot be canceled, but you may request a return or exchange based on the brand's return policy.

9. What is your return policy?

Each brand under AIZEN LLC may have its own return policy. Please visit the "Returns and Exchanges" page of the specific brand’s website for their detailed return instructions.

10. How do I make a return or exchange?

To initiate a return or exchange, please visit the "Returns and Exchanges" section on the specific brand's website. Follow the instructions provided, including submitting a return request and ensuring the item is returned in its original condition.

11. What should I do if my product is damaged or defective?

If you receive a damaged or defective product, please contact customer support at the specific brand’s website immediately. Include relevant order details and photos of the damaged product, and the brand will guide you through the return or exchange process.

12. Do you offer gift cards?

Some of our brands may offer gift cards. Please check the specific brand’s website to see if gift cards are available for purchase.

13. How do I apply a discount code or promotion?

Discount codes or promotions can be applied during checkout on the specific brand’s website. Simply enter the code in the designated field before completing your purchase.

14. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact the brand’s customer service as soon as possible. Changes can be made only if the order hasn’t been processed for shipping.

15. Are my personal details secure?

Yes, we take your privacy and security seriously. AIZEN LLC and all of our brands adhere to strict security standards to ensure your personal information is protected. Please review our Privacy Policy for more information.

16. What should I do if I forgot my password?

If you forgot your password, you can reset it by clicking on the "Forgot Password" link on the login page of the specific brand’s website. You will receive an email with instructions to reset your password.

17. How do I unsubscribe from emails or newsletters?

To unsubscribe from emails or newsletters, click on the "Unsubscribe" link at the bottom of any email you receive from us. Alternatively, you can manage your preferences via the account settings on the specific brand’s website.

18. Do you offer bulk or wholesale pricing?

For bulk or wholesale orders, please reach out to the customer service team of the specific brand you are interested in purchasing from. They can provide you with more details on pricing and bulk order options.

19. How can I partner with AIZEN LLC or its brands?

For partnership inquiries, please visit our "Partnerships" page for more information on collaborating with AIZEN LLC or any of our brands. At this time we're not looking for any investors or anything of that nature a this time.

20. Do you accept returns for items purchased from third-party platforms?

Returns are only accepted for products purchased directly from AIZEN LLC or the specific brand’s website. If you have purchased an item through a third-party platform such as Amazon, Walmart, or Costco, please refer to the return policies of the respective platform for assistance.